Under Amazon ownership, Whole Foods new inventory regime is making workers cry

jeff bezos
From Daily Mail: Whole Foods has implemented a strict new inventory management system that includes bi-weekly walk-throughs and random quizzing of employees, and has left many workers feeling stressed out and punished.
The new system is called order-to-shelf (OTS) and has a strict set of procedures for purchasing, displaying and storing products on store shelves and in back rooms that is supposed to make stores more efficient and cut down on waste.
And to make sure stores are following the new procedures – stores are required to use ‘scorecards’ to evaluate each employees performance, according to Business Insider.
Though the system is meant to improve efficiency and stream-line storage, employees described it as onerous, stress inducing and punitive.  ‘The stress has created such a tense working environment’ a supervisor in a West Coast store explained.  ‘Seeing someone cry at work is becoming normal.’   
Business Insider spoke with 27 current and former employees – some of whom had been with the company for up to 20 years.
Many workers are worried the new system will cause them to lose their jobs, and said they spend more time doing OTS-related paperwork than helping customers navigate the stores. 
Executives think the new system cuts cost across stores, reduce employee theft, clears out storage and gives workers more time to engage with customers. And the employees who spoke to Business Insiderwill agree that the former system was ineffective and needed to change – but say the company’s ‘fix’ went too far.
‘The OTS program is leaving to sackings up and down the chain in our region,’ an employee in Georgia said. ‘We’ve lost team leaders, store team leaders, executive coordinators and even a regional vice president. Many of them have left because they consider OTS to be absurd. As an example, store team leaders are required to complete a 108-point checklist for OTS.’
The new system requires managers to walk through store aisles and storage rooms with checklists, or scorecards, to make sure everything is where it belongs.  And if anything is in the wrong place, missing, or there is excess stock in storage, departments will lose points. One employee said that if an item is ‘even an inch outside of its designated spot,’ points will be deducted.
These walks, which happen frequently throughout the day, also include quizzes. Employees will be asked to recite things such as sales goals, top-selling items and last week’s sales on the spot. A failing score is anything below 89.9 percent, and if an employee fails they can be fired on the spot.
Company documents reviewed by Business Insider show that these quizzes, or ‘walks,’ happen twice a week. Corporate employees also visit the branches and conduct the tests monthly.
The walks have left employees stressed and fearful. ‘The fear of chastisement, punishment and retribution is very real and pervasive,’ a worker said. Another worker said the walks have caused them to have work-related nightmares.  
Workers across the country think the new OTS system is failing, and many departed employees have said they think that is because of a lack of training. ‘The problem lies in the lack of training, and the fact that every single member of management from store level to corporate is over tasked and overburdened,’ a former employee said.
DCG

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MyBrainHurts
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MyBrainHurts

Barnes and Noble has used this same system for years. I know. I worked there for 20 years. In some stores it worked just fine. In others, not so much. All retail is stressful.

daveyone1
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chemtrailssuck
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What a way to run a business, or more like run FROM a business. If they can’t keep regular employees or even managers the whole store will go to crap shortly. Maybe that is Amazon’s ploy. Retail bites to work for, worst jobs I’ve ever had were in retail. Only time I didn’t mind so much was when I was stocking shelves, then you could hide from customer a lot easier.
Is this the new ‘socialist’ way of running a company? 😛 You betcha!

Jurist
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Jurist

“team leaders are required to complete a 108-point checklist for OTS”
I wonder if it’s coincidence that they use an ancient occultic number of points….

palcau ioan
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palcau ioan

interesting stuff,ss for the employees,my advise? find a new job,i bet theres better jobs in America…amazon? never heard of

Auntie Lulu
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Auntie Lulu

Well now . . . that picture of Jeff Bezos really takes the cake. He looks much like the smiling tyrant from North Korea. I wonder what will happen when employees start initiating “on the job injury due to stress related illnesses.” This is not the first article that portrays Bezos as a tyrant to his employees . . . but then that’s exactly how he is in first place as a billionaire. I am very conflicted within myself, I love the convenience of ordering online, getting the stuff two days later . . . but I am abhorrent that… Read more »

Lophatt
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Lophatt

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Glenn47
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Glenn47

I know I will catch it here, but oh well. I was an avid Amazon Prime user, then I realized what Bezos was doing. He is trying to take over the country. In my own way, I am having a one man protest as I see businesses closing because of Amazon making it so easy to shop. Sounds weird, I know, but I have compassion for those closing their doors and people losing their jobs. It’s like when Walmart moved into many areas and built almost on top of KMart forcing many closings. I saw this happen is several areas.… Read more »

Lophatt
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Lophatt

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Steven Broiles
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I will be blunt. Do you want to know where Bezos got this system? (Not the system itself, but the impetus for the system?) I will tell you where he got it from: He got this idea, or the impetus for it, from the old-fashioned nuns in the old-fashioned Catholic schools. I went to Catholic school from 1962 to 1970. Yes, I received an education superior in quality and content to the public system, but I am telling everyone plainly and simply that EVERYTHING about us was open to inspection, critique and criticism. EVERYTHING we did was subject to micromanagement.… Read more »

amaimbourg
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amaimbourg

He pays a poverty wage to his employees, as well! He is an evil, leftist liberal commie who does want to control everything! I don’t know what ever happened to “no monopolies” in our country, but, Amazon is certainly one of them! I would just as soon pay a bit more and support local businesses and independents! Here’s an article about his employees being on food stamps! https://fellowshipoftheminds.com/2018/02/04/10-of-amazon-workers-in-ohio-are-on-food-stamps/

phoenix
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“Nature smiles at the union of freedom and equality in our utopias. For freedom and equality are sworn and everlasting enemies, and when one prevails the other dies.” ― Will Durant
And they call Trump a Hitler????

Gary Jones
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Gary Jones

Does the behavior of Bezos remind you of anything? the Cultural Marxist commies who have taken over politics and virtually every other sector of our society. Notice how the Washington Post is the most ardent commie propaganda organ of major newspapers in America. Why? Bezos owns it. I taught AP physics, AP chemistry, etc. at an inner-city high school for decades. Suddenly the 5,000-student high school was transformed into 12 small learning communities (aka mini-schools) all headed by a neophyte Millennial. The school was destroyed in short order. Students were allowed to be late to class with impunity, fail every… Read more »

MomOfIV
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MomOfIV

I really appreciate health food stores..I pray what happened at (un)whole foods isn’t the beginning of corporations buying up health food chains and turning them into for-profit communist puppet models that people no longer desire to patronize.

Lophatt
Member
Lophatt

It is sinful for employers to take advantage of their employees. This creep could personally give a major bonus to all his employees without disturbing anything in his lifestyle. Instead, he seeks to oppress them.
This contributes to a cycle of poor performance and bad attitudes. There should be no respect for people like this.

Dave
Editor
Dave

The economy is coming back in a big way, so these folks finding employment elsewhere is probably going to get easier – even if it requires retraining. AI is what it is, but they can’t replace everybody with robots.
As for Bezos, I get he is scum of the Earth (and full disclosure here, I buy stuff from Amazon frequently, especially my diabetes testing supplies), but what I would love to see is a conservative operation rise up and compete head-to-head with the goober.
It can be done – even if it is hard.