From Yahoo: Millions of users of Amazon’s Echo speakers have grown accustomed to the soothing strains of Alexa, the human-sounding virtual assistant that can tell them the weather, order takeout and handle other basic tasks in response to a voice command.
So a customer was shocked last year when Alexa blurted out: “Kill your foster parents.”
Alexa has also chatted with users about sex acts. She gave a discourse on dog defecation. And this summer, a hack Amazon traced back to China may have exposed some customers’ data, according to five people familiar with the events.
Alexa is not having a breakdown.
The episodes, previously unreported, arise from Amazon.com Inc’s strategy to make Alexa a better communicator. New research is helping Alexa mimic human banter and talk about almost anything she finds on the internet. However, ensuring she does not offend users has been a challenge for the world’s largest online retailer.
At stake is a fast-growing market for gadgets with virtual assistants. An estimated two-thirds of U.S. smart-speaker customers, about 43 million people, use Amazon’s Echo devices, according to research firm eMarketer. It is a lead the company wants to maintain over the Google Home from Alphabet Inc and the HomePod from Apple Inc.
Over time, Amazon wants to get better at handling complex customer needs through Alexa, be they home security, shopping or companionship.
“Many of our AI dreams are inspired by science fiction,” said Rohit Prasad, Amazon’s vice president and head scientist of Alexa Artificial Intelligence (AI), during a talk last month in Las Vegas.
To make that happen, the company in 2016 launched the annual Alexa Prize, enlisting computer science students to improve the assistant’s conversation skills. Teams vie for the $500,000 first prize by creating talking computer systems known as chatbots that allow Alexa to attempt more sophisticated discussions with people.
Amazon customers can participate by saying “let’s chat” to their devices. Alexa then tells users that one of the bots will take over, unshackling the voice aide’s normal constraints. From August to November alone, three bots that made it to this year’s finals had 1.7 million conversations, Amazon said.
Read the whole story here.
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Roomba is the name for disc-shaped robotic vacuum cleaners sold by iRobot beginning in September 2002. The little robot is equipped with sensors enabling it to change direction upon encountering obstacles, and to sense steep drops to keep it from falling down stairs.
Founded in 1990, iRobot actually began building bomb disposal robots for the U.S. Army before launching the world’s first “robovac” in 2002. The company sold off its military unit last year to focus on making Roomba for consumers, which claims as much as 88% of the U.S. robovac market. (Reuters)
Roomba ranges in price from $375 to the $899 WiFi-connected model 980.
To maximize efficiency, Roomba models manufactured in the last couple of years are equipped with mapping technology that measures — and stores — the dimensions of a room as well as distances between sofas, tables, lamps and other home furnishings. Now, iRobot plans to sell that data to smart home device manufacturers, turning the cute robot vacuum into a little spy.
Rhett Jones reports for Gizmodo, July 24, 2017:
“While it may seem like the information that a Roomba could gather is minimal, there’s a lot to be gleaned from the maps it’s constantly updating. It knows the floor plan of your home, the basic shape of everything on your floor, what areas require the most maintenance, and how often you require cleaning cycles, along with many other data points. And, according to Reuters, that data is the future of its business strategy:
“There’s an entire ecosystem of things and services that the smart home can deliver once you have a rich map of the home that the user has allowed to be shared,” said [iRobot CEO Colin] Angle. […]
Angle told Reuters that iRobot, which made Roomba compatible with Amazon’s Alexa voice assistant in March, could reach a deal to sell its maps to one or more of the Big Three in the next couple of years.
If a company like Amazon, for example, wanted to improve its Echo smart speaker, the Roomba’s mapping info could certainly help out. Spatial mapping could improve audio performance by taking advantage of the room’s acoustics. Do you have a large room that’s practically empty? Targeted furniture ads might be quite effective. The laser and camera sensors would paint a nice portrait for lighting needs that would factor into smart lights that adjust in real time. Smart AC units could better control airflow. And additional sensors added in the future would gather even more data from this live-in double agent.
And while Amazon seems like an obvious buyer—the kind that would pay huge money to shut out its competitors—don’t forget that Apple has its Siri speaker coming and it has a lot of catching up to do. The kind of data that iRobot is offering would give any developer a huge opportunity to fine tune the experience.
Maybe that doesn’t unnerve you, but it probably should. This is all part of the larger quest for a few major companies to hoover up every bit of data about you that they can. Now, they want to know all about your living space. Going through the iRobot terms of service, you can see just how much data is already being collected on a daily basis just by clicking like on a Facebook page or visiting a corporate website. And that data will likely be just as insecure tomorrow as it is today.
The question for iRobot and other manufacturers who are working with robovacs that use mapping is: Will users reject their product in favor of cheaper devices that offer more privacy? Angle doesn’t think that will be a problem. He tells Reuters that user data won’t be sold without permission and he thinks most people will want to take advantage of the greater functionality.
At a glance it might seem like there’s only a narrow set of circumstances for third parties to get ahold of your info, but in reality, these guidelines give the company tons of freedom. It can share your data internally, with subsidiaries, third party vendors, and the government upon request. While a section about sharing data with third parties for marketing purposes specifies that the user must give consent, there’s this separate bullet point below that:
[We may share your personal information with] other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceeding.
Depending on a court’s interpretation of that language, it would appear that your consent isn’t necessarily required if iRobot wanted to sell its user data in bulk to Apple. That doesn’t mean it would go forward with such a transaction without notifying users first.
[…] People will likely click “agree” to whatever terms are put in front of them. Hell, I never considered buying a Roomba until I started writing this article and thought about how much neater my apartment would be if I had one. Convenience trumps privacy every time. Just remember that the Roomba knows what room your child is in, it’s the one where it bumps into all the toys on the floor.“