Wendy’s plans self-ordering kiosks at 1,000 locations


Via Business Insider: Wendy’s says it plans to install self-ordering kiosks at about 1,000 locations by the end of the year.  A typical location would have three kiosks, The Columbus Dispatch reported. Higher-volume restaurants will be given priority for the kiosks.

Wendy’s chief information officer, David Trimm, said the kiosks are intended to appeal to younger customers and reduce labor costs. Kiosks also allow customers of the fast food giant to circumvent long lines during peak dining hours while increasing kitchen production.  Trim estimates the company will see a return on its investment in less than two years.

They are looking to improve their automation and their labor costs, and this is a good way to do it,” said Darren Tristano, vice president with Technomic, a food-service research and consulting firm. “They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.

Kiosks are also valued by the Dublin, Ohio-based company for their ability to provide data about customers.  “This move puts them at the forefront of the kiosk and tech movement,” Tristano said.  Kiosks already have been installed at several central Ohio locations, where the company first tested the technology.

Customers will still be able to order at the counter for now, although Tristano predicts that mobile ordering and payment via smartphones will one day overtake self-ordering kiosks and cash registers.


19 responses to “Wendy’s plans self-ordering kiosks at 1,000 locations

  1. HAHA! if a robot can do the job, then why pay $15/hr?
    these anti-gun, feel good, greedy, lazy, socialist, free for me, liberals really shot themselves in the foot with this one…they can add “unemployed” to their resume.

    Liked by 3 people

    • MomOfIV . . . so hit the nail on its head with your comments! In Oregon our legislature has mandated a state wide $15.00/hr for the large metropolitan areas and a lesser amount for rural areas where the cost of living is less. When going out to breakfast, I have noticed that breakfast’s in a restaurant now cost upwards of $10.00 and more. That’s really too much money to be putting out if you are on a fixed income. I have decided that if these people who agitated for the $15.00/hr have achieved parity with the rest of society–there is no longer any reason to “tip” them, after all everything they do is just part of their job description. Very rarely do I get such “wonderful service” that I would feel it necessary to pay for that privilege. Just as the people in Philadelphia are rebelling against undue taxes on soda, others will start to rebel due to these Progressive moves. If you were having trouble living on less than $15.00/hr . . . imagine how great it will be to be unemployed and have all that time of your hands.

      Liked by 2 people

      • yes Auntie, why tip someone when they are making $15/hr with no skills?…I wonder when will CA roll out the same mandate?
        My husband is a gracious tipper when we eat out. He believes if someone is putting forth great service (which is hard to find nowadays) then he will reciprocate in kind. If CA follows Oregon and wages, along with prices, increase for unskilled workers….then, I am certain his tips will reflect that as well.

        Liked by 2 people

      • “I have decided that if these people who agitated for the $15.00/hr have achieved parity with the rest of society–there is no longer any reason to “tip” them”

        I would think twice if I were you, Auntie LL. Disgruntled restaurant and fast food servers have been known deliberately to contaminate a customer’s food.

        Liked by 2 people

  2. The replacement of low-skill workers with robots is inevitable. I just don’t know what this country — or any country — will do with the millions of people who no longer are employed in even minimum-wage jobs.


    Liked by 3 people

    • war….vaccine experiments…deportation


      • MomOfIV . . . . your comment struck a cord in my heart, particularly . . . “vaccine experiments.” With the burgeoning numbers of children with autism, the cost to our nation is becoming a staggering amount due. I certainly feel that there is a correlation between autism and vaccination. My youngest niece had her first born die within five days of having a vaccination; but in hind site, I would rather have him go back to Heavenly Father, than be locked up in world all his own. There is one family at church whos son is autistic . . . he is now of high school age. On Sunday’s he sits at the very end of the bench across from the bench his parent’s and siblings are sitting on . . . and he just sort of “hugs the wall.” He interacts with no one. What a horribly lonely life. I would never wish that for myself, so I would not wish it for anyone else.

        Liked by 1 person

        • so sorry to hear about your niece’s baby…far too common today and not many people know about VAERS and vaccine court to report adverse events from vaccinations. Our govt intentionally hides this information from the public because they know people would start questioning vaccinations if they knew vaccines caused adverse events.
          Having autism is practically the norm today. I’m even starting to wonder if the terms “dumb blond”, “valley girl”, “nerd”, or others are actually people who’ve had neurological damage from vaccines…
          Autistic kids are becoming adults and what type of skills will they present to the work force?
          Autism varies on the spectrum from high functioning to severely retarded and should not be as prevalent as it is today…our govt turns a blind eye to the fact that by injecting toxins into the muscle and bypassing our natural immune system (the gut) toxins are allowed to cross the blood brain barrier and negatively affect neurological function…autism is the malfunctioning of the neurological system. The correlation between increase in toxins in vaccines/quantity of vaccinations and rise in autism is dead-on strong. Unfortunately, our govt doesn’t care a hoot about us, only serving the corporations. I pray Trump can reign it in somewhat.
          The tsunami of unemployed, under-skilled workers is coming and it will hit us hard…maybe we should give Big Pharma the bill to take care of the people who cannot take care of themselves due to neurological damage from vaccinations.


    • Dr Eowyn . . . you have brought up a subject that is only too true. It’s not realistic to think that those who work can support a burgeoning class of the unemployed.

      I would hope that Trump is successful in being able to bring as much manufacturing back to the USA as possible. As a kid, we purchased shoes made in the USA, then it was shoes made in Italy, then shoe production moved to Southeast Asia. There are so many items that we used to produce, but now China makes everything. I suppose I am just doing some wishful thinking here. I also, do not know how we can possibly provide jobs for all our citizens. Then look at the class of people who never finish school, and are unsuited for anything but the most menial of positions. Shame on any parent who does not PUSH their children to finish at least high school. Yes going to college is great, but there are many in the trades who do very well at earning a living.

      Liked by 1 person

    • There’s going to be a secondary problem too.By eliminating the actual “minimum wage” working class,everyone will have to walk into the employment world without ANY work experience and do work that would have been beyond their meager skills before. These “future workers” had better unionize ASAP,or there will be unprecedented hiring/firing taking place. They’ll NEED the Union’s representation,to make sure they keep their job no matter HOW inept they are….

      Liked by 1 person

    • I disagree Dr-I say we all BOYCOTT WENDYS until they go BANKRUPT and teach big businesses to RESPECT LABOR!


  3. As soon as they can figure out how to get the meat from the freezer to the bun to the customer, there won’t be anybody to spit in your food. It won’t be long before there’s not even a kiosk. The ‘Wendy’s App’ will do all the work of taking the order and payment and a meal launcher will shoot your meal through the car window as you drive by. No labor or benefits to pay. Except for someone to maintain the equipment. Guess the tech guys will still have work.
    Hope everybody else is happy.
    Maybe buggy whips will come back into fashion.

    Liked by 1 person

  4. We can be doubly-thankful for President Trump. All his actions are grounded in bringing wealth back to main street. It’s a mammoth job to turn our service economy back into a manufacturing economy, but he understands the parties that need to be on his side, and fortunately they do not include the Congress. Government doesn’t create jobs, one could argue they do the opposite, e.g. NAFTA, TPP, and pushing for $15/hr. minimum wage. As you recall, President Trump opposed an across the board national wage. I’m sure tax reform will include more favorable treatment of capital expenditures, so companies using robots will be allowed to depreciate/write off the cost faster.

    President Trump knows he needs tax reforms across the board including incentives for repatriation of corporate wealth, & renegotiation of trade deals. He also needs the buy-in of Unions and Investors alike. This is where jobs get created. He is working on all the above, he will bolster vo-tech education for unemployed, unskilled youth as well as workers who need retraining. Corporations have already committed to establishing proper apprenticeships through PPP’s (Public/Private Partnerships).

    He is committed to repairing our education system, beginning with abolishing common core. Small business, middle and low income wages/salaries will be taxed less, Lower taxes, no Obamacare mandates will free small business to employ more people. Obamacare repeal will lead to lower health care costs and energy independence will help everyone, especially corporations bringing jobs back to the U.S., since the cost of energy is a huge factor in location of new plants. With 95M unemployed, there won’t be any shortage of workers.

    There is no question in my mind that legal immigration will be paused for the badly needed overhaul. He is already (he will succeed) working on pausing refugees and visitors from terrorist torn countries, focusing on deporting illegals in the country systematically, starting with criminal entrants, who have committed additional crimes, gang bangers, and those who risk our security.

    It’s a complicated business, we couldn’t have wished for a more capable President.

    Liked by 1 person

  5. Self service kiosks? Touch screen touched by the public not bound by clean hands employee laws in restaurants? Again yuck…lol.

    Liked by 1 person

  6. Perhaps not McD’s but someone was bound to do it.

    Liked by 2 people

  7. Government Axiom #3: “Being nothing but a criminal syndicate, government always accomplishes the opposite of the stated goal, as the stated goal is always a lie.”

    An American citizen, not US subject.

    Liked by 2 people

  8. traildustfotm

    It was inevitable. The liberals, if allowed, will turn this country into Venezuela.


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